​​​This Privacy Policy explains how Carcinoma Hospital Pvt. Ltd. (“Carcinoma”, “Carcinoma Care Center”, “we”, “us”, or “our”) collects, uses, stores, shares and protects your information when you use our website carcinoma.in (the “Website”) and our related online services.​​

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By accessing or using our Website, or by sharing your information with us through any online channel mentioned on the Website, you agree to this Privacy Policy.​

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1. Who We Are​​

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• Legal name: Carcinoma Hospital Pvt. Ltd.

• Brand name: Carcinoma Care Center

• Registered address:
  IGMA Tower, 1st Floor, Near AIIMS Hospital Gate No. 1, Tatibandh,
  Raipur (C.G.) – 492099, India

• Website: https://carcinoma.in

• Email for privacy / data issues: care@carcinoma.in

• Phone for privacy / data issues: 1800 309 2967
   

This Policy applies to information collected by us through our Website and the online forms, newsletter subscription, WhatsApp links and other digital touchpoints connected to our Website.

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2. What This Policy Covers

This Privacy Policy covers:

• Visitors to our Website

• Patients and caregivers who fill our contact / enquiry forms

• Users who upload reports or documents through the Website

• Individuals who interact with us via WhatsApp, SMS, phone or email using the contact details available on the Website

• Users who subscribe to our newsletter / email updates
   

This Policy does not replace the detailed confidentiality obligations that apply to your medical records in our hospital/clinic systems, but it sits alongside them for all online interactions.

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3. Information We Collect

3.1 Information you provide directly

 

When you use our Website or contact us through it, we may collect: Basic details

• Full name

• Mobile number

• Email address

• Age / date of birth

• Gender

• City / address

• Any other details you choose to share in free-text fields
   

Health / medical information (sensitive personal data)

• Diagnosis or suspected diagnosis

• Medical history and previous treatment details

• Uploaded reports (e.g., PDFs, images, lab reports, discharge summaries, prescriptions)

• Current medicines / prescriptions

• Any additional medical information you voluntarily share through forms or messages
   

Administrative and service-related information

• Preferred appointment date / time or type of consultation requested

• Information necessary for billing and accounting related to services you receive from us (even if billing is done offline)
   

Note: At present, we do not collect payment card / UPI details through the Website, as we are not using an online payment gateway on the site.
 

Communication content

• Messages, queries and feedback sent via our Website forms

• Messages sent to us through WhatsApp, SMS, phone calls or email, when those channels are used after discovering us on the Website
   

3.2 Information collected automatically

 

When you visit our Website, certain information may be collected automatically by our website platform and analytics tools (for example, Google Analytics and Wix analytics), such as:
 

• Approximate location derived from IP address

• Browser type and version

• Device type and operating system

• Date and time of visit

• Pages visited and links clicked

• Time spent on pages and navigation patterns
   

This information is generally aggregated and used for analytics and Website improvement. It is not used to make medical decisions about you.
 

3.3 Cookies and tracking technologies

Our Website uses cookies and similar technologies that may be provided by:

• Wix (our website platform)

• Google Analytics

• Advertising and remarketing tools (e.g., Facebook / Instagram / Google Ads pixels)
   

These technologies help us:

• Make the Website function properly

• Improve user experience

• Understand how visitors use the Website

• Run analytics, marketing and remarketing campaigns
   

You can control or delete cookies via your browser settings. If you disable cookies, some parts of the Website may not function as intended.
 

4. How We Use Your Information

We may use the information we collect for the following purposes:
 

4.1 To provide and coordinate healthcare services

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• To understand your health concerns based on the information and reports you share

• To review your reports and assign the most appropriate doctor or specialist

• To schedule, confirm or reschedule appointments (even if final booking happens offline)

• To support continuity of care and medical record-keeping
   

4.2 For administration, billing and operations

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• To maintain internal records related to your visits and services

• To carry out billing and accounting for services received from us (even if the payment is not collected online)

• To coordinate with TPAs and insurance companies for claim-related requirements, if you later choose to share such details with us through other channels
   

4.3 For communication with you

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• To call, SMS, WhatsApp or email you in response to your enquiry or appointment request

• To send appointment confirmations, reminders or updates related to your treatment and follow-ups

• To respond to your questions and feedback
   

4.4 For reminders, health updates and marketing

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• To send health awareness messages, updates about our services, offers, health camps or events

• To send newsletter content and information to those who subscribe
   

4.5 For analytics, security and improvement

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• To understand how visitors use our Website and improve its design and content

• To monitor and protect the security of our systems and services

• To run ad campaigns and remarketing campaigns in a lawful manner
   

We do not sell your personal or medical information to third parties.

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5. Legal Basis & Consent

Where required under applicable law, we rely on:

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• Your consent, when you voluntarily submit information through our Website forms or subscribe to our newsletter / marketing communications.

• Performance of a service or contract, when we process your information to respond to your enquiries, schedule appointments or provide healthcare services you request.

• Legitimate interests, such as ensuring the safety and security of our systems, improving our services and running lawful marketing campaigns.

• Compliance with legal obligations, such as maintaining records as per medical and taxation laws and cooperating with authorities when required.
   

You may withdraw your consent for marketing communications at any time by contacting us (see Section 11).

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6. How We Share Your Information

We limit sharing of your information to what is necessary and relevant for care, operations, or legal reasons.
 

6.1 Service providers and tools

We may share or allow access to your information with trusted third parties who provide services to us, such as:

• Cloud / email / storage providers

  • Google Drive and related Google Workspace tools, where we may store reports or documents securely.
     

• Website and analytics providers

  • Wix (website hosting and platform)

  • Google Analytics (website analytics)
     

• Marketing and communication service providers

  • BotrixAI – for sending SMS communications

  • Wati or Interakt (WhatsApp Business / API providers) – for WhatsApp communications when used
     

• Hospital Information / EMR software

  • DocPulse – our electronic medical record / hospital information system, where patient records may be maintained and updated.
     

These service providers are expected to use the information only to provide services to us and not for their own purposes.

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6.2 Healthcare partners and TPAs
 

Where necessary for your treatment or as part of the services you receive from us, we may share relevant portions of your information with:
 

• Labs, diagnostic centres and partner hospitals involved in your investigations or treatment

• Referral doctors or specialists, when your case is referred for better care

• Various TPAs and insurance companies, where you choose to process claims for services availed at our center
   

We share only what is required for the specific purpose (e.g., diagnosis, referral, claim processing).
 

6.3 Legal requirements and protection
 

We may disclose your information if:

• Required by law, regulation, court order or government authority

• Necessary to establish, exercise or defend legal claims

• Necessary to protect the safety, rights or property of our patients, staff, or the public
   

7. International Transfers

Some of our service providers (for example, Google and Wix) may process data on servers located outside India. In such cases, we aim to work with reputable providers that implement appropriate security measures. By using our Website and providing your information, you understand that your information may be processed in other countries, subject to their laws.

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8. Data Storage & Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, misuse, loss or alteration.
 

8.1 Where we store data

Depending on the context, your data may be stored in:

• Secure cloud environments (e.g., Google Drive / Google Workspace, DocPulse EMR/HIS)

• Our internal hospital systems and devices with access controls

• Physical records kept at our facility, where applicable
   

8.2 Security measures
 

Measures we currently follow include:

• Password-protected systems and applications

• Restricted access to authorised medical and administrative staff on a need-to-know basis

• Use of antivirus and firewall solutions

• Use of secure cloud storage and encryption by our service providers where applicable

• Staff sensitisation and basic confidentiality practices
   

While we strive to protect your data, no system is completely secure. We cannot guarantee absolute security of information transmitted or stored electronically.

 

9. Data Retention

 

We retain your information only for as long as reasonably necessary for the purposes described in this Policy, or as required by applicable law and professional standards.
 

In general:

• Medical and health records:
  Retained for a period necessary to provide ongoing care and as required under applicable medical and legal record-keeping guidelines.

• Enquiry and contact form data:
  Retained for a reasonable period to respond to your queries, follow up appropriately and maintain service records.

• Marketing and newsletter data:
  Retained until you unsubscribe or withdraw your consent, or for a reasonable period afterwards as permitted by law.
   

We may retain anonymised or aggregated data (which does not identify you personally) for analytics and business purposes for a longer duration.

 

10. Your Rights & Choices

 

Subject to applicable laws, you may have the right to:
 

• Access the personal information we hold about you in our records

• Request correction or update of inaccurate or incomplete information

• Request deletion of your data, where it is no longer necessary for the purposes for which it was collected and where we are not legally required to retain it

• Withdraw consent for marketing communications (WhatsApp/SMS/email/newsletters) at any time

• Object to or restrict processing in certain circumstances, as permitted by law
   

To exercise these rights or to raise any questions about your data, you can contact us at:

• Email: care@carcinoma.in

• Phone: 1800 309 2967
   

We may need to verify your identity before acting on certain requests.

 

11. Grievance Officer / Data Protection Contact

For any concerns, complaints or escalations related to your personal data, please contact:

Grievance Officer / Data Protection Contact

Carcinoma Hospital Pvt. Ltd.
IGMA Tower, 1st Floor, Near AIIMS Hospital Gate No. 1,
Tatibandh, Raipur (C.G.) – 492099, India

Email: care@carcinoma.in

Phone: 1800 309 2967

We will make reasonable efforts to address your concerns within a reasonable timeframe, in line with applicable laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, as and when fully implemented.

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12. Children’s Privacy

Our services may be used for the treatment of minors (children under 18), but:

• Information about minors is generally provided by parents or legal guardians.

• We expect that any online forms for minors are filled by, or with the consent of, a parent/guardian.
   

If you believe a child has provided us information online without appropriate consent, please contact us so we can review and, where appropriate, delete or correct such information.

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13. Links to Other Websites

Our Website may contain links to third-party websites (for example, map embeds, video platforms, social networks or other resources). We are not responsible for the privacy practices or content of such third-party sites.
 

We encourage you to read the privacy policies of any external websites you visit.

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14. Marketing, Remarketing & Opt-Out

We may use tools such as Facebook / Instagram / Google Ads pixels and similar technologies for:

• Showing ads about our services to people who may be interested

• Running remarketing / retargeting campaigns based on Website visits or interactions
   

You can:

• Adjust your ad preferences through Google, Meta (Facebook/Instagram) and other platforms you use.

• Ask us at any time not to send you marketing communications (SMS, WhatsApp, email or calls not directly related to your ongoing treatment) by contacting us at care@carcinoma.in or using any opt-out method mentioned in the message (where available).
  
   

15. Medical Disclaimer

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• Information on this Website is meant for general awareness and educational purposes only.

• It does not replace a face-to-face consultation, diagnosis or treatment by a qualified medical professional.

• Do not ignore or delay seeking medical advice because of information you have read on our Website.
   

For any medical emergencies, please contact emergency services or visit the nearest hospital immediately.

 

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technology.
 

• The “Last updated” date at the top indicates when the Policy was last revised.

• Continued use of our Website after such changes indicates your acceptance of the updated Policy.
   

We encourage you to review this page periodically.

 

17. Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or your personal data, you can reach us at:
 

• Email: care@carcinoma.in

• Phone: 1800 309 2967

• Postal address:
  Carcinoma Hospital Pvt. Ltd.,
  IGMA Tower, 1st Floor, Near AIIMS Hospital Gate No. 1,
  Tatibandh, Raipur (C.G.) – 492099, India